Whenever something goes wrong, this is the opportunity for your best customer service strategies to kick in. Shep's compiled a list to help you learn from these experiences and help prevent them from happening in the future.
Maintaining complete and comprehensive employee files is one of the most important things a restaurant owner does in limiting their liability as a business owner.
Contrary to popular belief there is still great talent in the marketplace and many candidates that have a terrific work ethic. You just need to find them and give them a better offer than your competitor.
