Customer Service

We all know what they say about first impressions. Well it certainly holds true in your restaurant.

RR dives deep with Roger Beaudoin from Restaurant Rockstars on the secrets of his wildly successful restaurant & bar.

Here are five ways that are guaranteed to make your customers question if they made a good decision to do business with you.

Nancy shares seven tips to help up your game to provide customer service that will generate holiday sales and repeat customers in the new year.

Effective staff training is critically important to the guest experience, sales, morale and 5-Star reviews Available ON DEMAND for RR Members.

What is your restaurant's hiring approach? We talk about how to get the best staff possible.

Whether it's daily at pre-shift or your big monthly meeting, it's a big deal to get meetings right. Darren shares some tips.

If you're feeling pressure to get sales & profits up, here's three key tips for your restaurant.

As Executive Vice President of Global Restaurants at Hakkasan Group Gert Kopera has led food and beverage operations for hospitality brands all around the world.

I get a little peeved about the service I've been receiving. Can it get better?

This is a great opportunity for every restaurant to improve.

There are many things you can say instead of, "We can't do that." Here's a quick story...

Preshift meetings are a big opportunity to boost service levels. Here's how to get it right.

An "in the business" look at all the things that can go wrong in those important first 20 minutes.

What does Mike consider the most important restaurant position? You might be surprised.

The unbelievable stories and depth of detail will keep you captivated on this restaurateur's journey.