Customer Service

Jaime and Roger cover 8 key things to help your staff deliver better service and increase sales & profits.

Getting timely customer feedback is so crucial. We talk in-depth about the customer feedback loop.

Shep shares a list of a twenty "loyalty killers" that you must avoid at your restaurant.

This is a great opportunity for every restaurant to improve.

Don't miss out on profits just because your customer has food allergies. Have a system in place to serve them effectively.

Jaime & Roger give you the lowdown on what the big show will look like.

This 2-day virtual restaurant show on May 18th & 19th is going to be awesome! Don't miss it!

A comprehensive look at the various components of your restaurant's business.

"You get 9 out of 10 details right - great, but that one miss will be very costly."

Don't miss this in-depth far reaching episode!

15 seconds can go a long way if your staff is trained on how to serve your guests and you provide the proper work environment so your team enjoys the job.

With any business know that you'll encounter challenges. Don't panic! Remember the 5 C's and forge ahead.

Whether you realize it or not, everyone has at least two jobs or responsibilities at work.

Training advice for effectively reaching millennials.

If you like the idea of a positive and harmonious work environment you might want to try some accelerator questions.

Manage each and every interaction you have with your customers with their lifetime value in mind.