20 Things Your Staff Does that are Pissing Your Customers Off!
Don't think you're immune!
These things happen everywhere...
The companies that create the best experience and deliver the highest levels of customer confidence are the ones that stay in business longer and aren't forced to sell their goods and service at thin or losing margins. Shep shares a "Top Ten" list of customer service tips.
The minute you think you've made a key-pivotal decision, the rules change again, and it's back to the drawing board.
Preshift meetings are a big opportunity to boost service levels. Here's how to get it right.
Learn how to increase customer retention and boost profits.
Quick session on the importance of maximizing every table, every time at your restaurant to make more profits.
Jaime and Roger cover 8 key things to help your staff deliver better service and increase sales & profits.
Getting timely customer feedback is so crucial. We talk in-depth about the customer feedback loop.
Shep shares a list of a twenty "loyalty killers" that you must avoid at your restaurant.
This is a great opportunity for every restaurant to improve.
Don't miss out on profits just because your customer has food allergies. Have a system in place to serve them effectively.
Jaime & Roger give you the lowdown on what the big show will look like.
This 2-day virtual restaurant show on May 18th & 19th is going to be awesome! Don't miss it!
A comprehensive look at the various components of your restaurant's business.
"You get 9 out of 10 details right - great, but that one miss will be very costly."
Don't miss this in-depth far reaching episode!
15 seconds can go a long way if your staff is trained on how to serve your guests and you provide the proper work environment so your team enjoys the job.