Customer Service

An "in the business" look at all the things that can go wrong in those important first 20 minutes.

Shep delivers a list you just don't want to miss.

This is a great opportunity for every restaurant to improve.

Michael discusses six effective ways to use the power of suggestive selling to build sales.

In-depth operational piece revealing the secrets to lowering your costs. You'll get the steps needed to create an action plan for a food cost fitness program. A must read!

Summer dining on the deck is coming. Here are some ideas to streamline delivery, enhance your service quality and increase sales/tips.

Five quick tips for the upcoming season.

There is an operational side of service and a people side of service. Shep encourages you not to confuse the two.

With any business know that you'll encounter challenges. Don't panic! Remember the 5 C's and forge ahead.

Don't think you're immune - these things happen everywhere!

Shep shares a list of short tips that will help your restaurant deliver amazing customer service.

Avoid these 10 common habits of ineffective restaurant service.

We all know what they say about first impressions. Well it certainly holds true in your restaurant.

RR dives deep with Roger Beaudoin from Restaurant Rockstars on the secrets of his wildly successful restaurant & bar.

Here are five ways that are guaranteed to make your customers question if they made a good decision to do business with you.

Nancy shares seven tips to help up your game to provide customer service that will generate holiday sales and repeat customers in the new year.