Customer Service

Paul shares his thoughts on 2023 and what's upcoming for 2024.

Preshift meetings are a big opportunity to boost service levels. Here's how to get it right.

Great stuff with Zack from Ovation!

Matt talks how to best avoid this dreaded mistake.

Key insights & tips around the importance of implementing effective management systems in restaurants.

Shep shares a list of short tips that will help your restaurant deliver amazing customer service.

Here are five ways that are guaranteed to make your customers question if they made a good decision to do business with you.

Can't miss session to boost your restaurant's profits.

The struggle to find quality staff is ongoing and serving customers with true hospitality remains our biggest challenge.

Jeff shares his top 12 expectations of service staff, plus bonus tips on "remarkable" service.

In addition to offering competitive salaries, here are six additional tips for restaurant operators.

Deep dive with Darren & Alison about developing strong leadership at your restaurant.

90+ minutes of impactful leadership content for your team.

Shep shares the characteristics of folks that can help your restaurant get to amazing.

Struggling to keep your restaurant staff motivated and happy? Roger shares tips on creating a positive company culture and successfully incentivizing employees to go above and beyond.

15 seconds can go a long way if your staff is trained on how to serve your guests and you provide the proper work environment so your team enjoys the job.