Customer Service

There are many things you can say instead of, "We can't do that." Here's a quick story...

If you're feeling pressure to get sales & profits up, here's three key tips for your restaurant.

It's great for your restaurant to be on wait. But are you maximizing the opportunity with your customers? We talk about ways to do just that.

Preshift meetings are a big opportunity to boost service levels. Here's how to get it right.

Jaime and Roger cover 8 key things to help your staff deliver better service and increased sales & profits.

Great tips on how best to recognize and reward your staff for optimal performance.

An "in the business" look at all the things that can go wrong in those important first 20 minutes.

Shep delivers a list you just don't want to miss.

This is a great opportunity for every restaurant to improve.

Michael discusses six effective ways to use the power of suggestive selling to build sales.

In-depth operational piece revealing the secrets to lowering your costs. You'll get the steps needed to create an action plan for a food cost fitness program. A must read!

Summer dining on the deck is coming. Here are some ideas to streamline delivery, enhance your service quality and increase sales/tips.

Five quick tips for the upcoming season.

There is an operational side of service and a people side of service. Shep encourages you not to confuse the two.

With any business know that you'll encounter challenges. Don't panic! Remember the 5 C's and forge ahead.

Don't think you're immune - these things happen everywhere!