An "in the business" look at all the things that can go wrong in those important first 20 minutes.

Whenever something goes wrong, this is the opportunity for your best customer service strategies to kick in. Shep's compiled a list to help you learn from these experiences and help prevent them from happening in the future.

Five quick tips for the upcoming season.

It's essential that good food and great customer service drives repeat business.

Contrary to popular belief there is still great talent in the marketplace and many candidates that have a terrific work ethic. You just need to find them and give them a better offer than your competitor.

A must see interview with Danny Meyer and Gary Vaynerchuk.

Quick session on the importance of maximizing every table, every time at your restaurant to make more profits.

Learn how iPads are serving restaurants so they can better serve guests.

You'll love Daniela's story and passion for the business. It comes right through hearing her talk about Andiamo.

Shep delivers a list you just don't want to miss.

Absolute killer content for you to improve your restaurant business. A must listen...

There is an operational side of service and a people side of service. Shep encourages you not to confuse the two.

Can't miss webinar session loaded with operations, service & marketing tips to make 2018 outstanding!

Here are three simple lessons that will help you do well in the coming year.

RR dives deep with Roger Beaudoin from Restaurant Rockstars on the secrets of his wildly successful restaurant & bar.

Shep shares a list of short tips that will help your restaurant deliver amazing customer service.