The Restaurant Technology Landscape - Infographic

publication date: Jun 7, 2018
author/source: eat

In the past 5 years the restaurant technology landscape has seen significant expansion and diversification. On the back of huge growth in cloud and mobile technology, as well as the global adoption of consumer tech in general, operators are embracing and seeing the value in technology at almost all levels.

This infographic aims to provide anyone with interest in the restaurant industry, a complete snapshot of restaurant technology companies in 2018.


Download a high resolution version. (Google Drive link)

Notes on Restaurant Technology Landscape Infographic.

We used a combination of online tools for the research including Google and software aggregators like Capterra. Although we tried, any project like this can't ever hope to be 100% exhaustive. We aim for this to be an ongoing project that develops over time so if you have feedback or think we've missed any companies please let us know.

We split the landscape into 3 main categories. Guest Experience, POS and Operations. The design is laid out so that POS straddles both guest experience and operations suggesting that as the ecosystem develops, POS systems are sharing data between both front and back of house functions.

The 2018 Restaurant Technology Landscape

On-demand delivery is the biggest market in B2C

In the consumer facing space, on demand food delivery is most well represented category globally with new players continually entering the market. Analysis of in venture capital investment in the restaurant space by F Prime Capital shows why the delivery market now represents the largest slice of the B2C pie.

3rd Party platforms vs white label solutions in the delivery and reservation space

Whilst most of the media coverage is around how 3rd party reservation and delivery platforms are continuing to amass millions of loyal users through high consumer demand, optimized logistics and network effects, there are also a significant number of SaaS table management and delivery solutions helping restaurants tap into these channels without paying the margin destroying fees of the large consumer platforms.

Traditional POS is still a major category

POS is by far the biggest technology category in the restaurant business. POS has changed a lot in the past 5 years with the shift to cloud and mobile with many restaurants switching to modern and more flexible products. But there at least 15 million restaurants in the world and not everyone has made the switch. Traditional, on premise POS companies rival their newer competitors in numbers.

Any question, feedback or if we missed your company email us at

Content courtesy of eat