I thought I'd share my 5 C's for building a business. These are the guiding principles I've learned in the 25+ years since I founded my business. Through the ups and downs and all the mistakes, I've found that if I keep my compass set on the 5 C's, we always make it through to smoother waters.
What are the C's?
It starts with caring enough about yourself and your dreams to stay committed to achieving your goals. (Giving up is never a good option!) You have to care enough about yourself to firmly believe that you deserve success and the good things that come with it.
Just as important is caring about your staff and creating a positive work environment for them. Protect their sanity from the customers who want to chew them up and from new hires who don't fit in and hurt morale. Be supportive when stressful situations arise in their lives outside of work. And ensure everyone has the knowledge and tools they need to be successful.
None of us gets far at all if we don't care about our customers. Give them the best exchange possible for their money; define expectations so that they understand the end product you are delivering and for which they are paying. Be willing to listen to their concerns, take responsibility for mistakes, and correct them.
Thirty years ago, I probably would never have said it takes courage to lead a small business, but without it, I assure you, you'll fail. There are dragons and quicksand and dark woods all around. You'll find them in the day-to-day problems, the obstacles you didn't see lying in wait, the risks you must take, and the stresses involved with honoring your obligations to everyone working with and for you.
Trust me, your courage will grow every time you push your fear behind you and deal with what frightens you. Which will also help you build confidence.
Think of the many challenges you've faced in your life, and the many times you've overcome them. Bring that confidence to your business. Believing that you can reach for and achieve your short- and long-term goals is essential to getting you there.
Competence comes from knowledge and experience. Hone it by staying up on the trends and disruptions in your industry. One of the most important roles an Owner plays is as the visionary for his or her company. That means you can't, and shouldn't, take on jobs within your company for which you're not qualified. You'll make yourself miserable and your business will suffer. Hire an accountant to handle the financials. Get marketing help if that's not your thing.
As for employees, take the time to hire competent people who you'll trust in their jobs – and then trust them!
Stay dedicated to your goals no matter how difficult that becomes. That may mean taking painful measures, as it did for me after a point came for my business when all hope looked lost. I had to make drastic cuts, including letting go beloved employees. For more than a year, I ramped up marketing efforts, diversified our services, and took other steps to get the business out of the red. I succeeded – and it has been upward and onward ever since.
Building my business has been one of the most rewarding experiences in my life. I get a lot of pleasure from helping our clients meet their goals. I enjoy coming to work and spending time with the team I'm blessed to call part of the family. We laugh loudly and often!
If you've recently launched a new business, know that you'll encounter challenges. Don't panic! Remember the 5 C's and forge ahead with caring, courage, confidence, competence and commitment.
Marsha Friedman is a public relations expert with 25 years' experience developing publicity strategies for celebrities, corporations and media newcomers alike. Using the proprietary system she created as founder and CEO of EMSI Public Relations, (www.emsincorporated.com), an award-winning national agency, she secures thousands of top-tier media placements annually for her clients. The former senior vice president for marketing at the American Economic Council, Marsha is a sought-after advisor on PR issues and strategies. She shares her knowledge in her Amazon best-selling book, Celebritize Yourself, and as a popular speaker at organizations around the country.