Restaurant People, HR & Staffing

How a Mutiny Transformed My Leadership With Geoffrey Toffetti

RR host Jaime Oikle sits down with Geoffrey Toffetti, CEO of Frontline Performance Group, to explore seven impactful quotes shaping his leadership philosophy. Jeffrey shares insights from his career in

By Jaime Oikle

/ 29 Jun 2026

How a Mutiny Transformed My Leadership With Geoffrey Toffetti

Pickleball Lessons for Restaurant Operators: What the Court Can Teach You About Running a Better Business

Pickleball and restaurant operations may not seem like they have much in common. But spend enough time on a pickleball court and a variety of similarities become clear. We cover 12 of them... (Read time @ 10 mins)

By Jaime Oikle

/ 22 Jun 2026

Pickleball Lessons for Restaurant Operators: What the Court Can Teach You About Running a Better Business

Brainstorming Ideas for Your Restaurant: How Teams Can Help Improve the Business

Some of the best ideas in your restaurant are sitting inside your staff's brains! Margins are too tight to miss out on them. Here's tips to pull out the best insights from your team. (Read time @ 8 mins)

By Jaime Oikle

/ 12 Jun 2026

Brainstorming Ideas for Your Restaurant: How Teams Can Help Improve the Business

Webinar: The 30-Day Restaurant Profit Reset

Many operators are caught in the day to day working “In” their restaurants not “On” the restaurant! They put out daily fires and get the job done, but they’re

By Jaime Oikle and Roger Beaudoin

/ 10 Jun 2026

Webinar: The 30-Day Restaurant Profit Reset

9 Restaurant Lessons from London and Paris: What U.S. Operators Can Learn from Dining Abroad

A recent visit to London and Paris offered a useful reminder for U.S.-based restaurant operators: some of the best lessons are hiding in plain sight. We look at nine possible areas of improvement. (Read time @ 8 mins)

By Jaime Oikle

/ 2 Jun 2026

9 Restaurant Lessons from London and Paris: What U.S. Operators Can Learn from Dining Abroad

Leadership That Motivates: How Restaurant Managers Can Help Teams Want to Win

What motivates workers to success? We talk about the key driving factors and 6 ways restaurant management teams can best use these tools to motivate their teams. Examples, scripts and more. (Read time @ 6.5 mins)

By Jaime Oikle

/ 26 May 2026

Leadership That Motivates: How Restaurant Managers Can Help Teams Want to Win

What Great Restaurant Managers Say: 10 Ways to Encourage, Motivate, and Develop Staff

Better words, better shifts - 75+ examples of motivational things to say to your staff. Use these simple phrases today to build a stronger team at your restaurant. (Read time @ 9 mins)

By Jaime Oikle

/ 14 May 2026

What Great Restaurant Managers Say: 10 Ways to Encourage, Motivate, and Develop Staff

Roger Beaudoin: Seven Leadership & Life Lessons

Jaime interviews Roger Beaudoin, a veteran hospitality entrepreneur and host of the podcast Restaurant Rockstars. The conversation explores Roger's journey from aspiring pilot to restaurant leader, focusing on

By Jaime Oikle and Roger Beaudoin

/ 22 Apr 2026

Roger Beaudoin: Seven Leadership & Life Lessons

Could You Fire Yourself? The Ultimate Test of a Restaurant's Systems

This is a tough question to ask...but a key one. We cover: The hard truth about being "needed". The power and importance of restaurant systems. What a fire-yourself business looks like. The areas most likely to break. How to start "firing yourself" and more. (Read time @ 8 mins)

By Jaime Oikle

/ 20 Apr 2026

Could You Fire Yourself? The Ultimate Test of a Restaurant's Systems

Upselling Without Being Pushy: How Restaurants Can Increase Sales Through Better Service

We cover a lot here including: Why upselling matters more than many operators realize; Ten practical upsell ideas that can increase sales; How to train staff to upsell better (plus techniques and tools to use); How to recruit and hire better front of house staff, and more. (Read time @ 8 mins)

By Jaime Oikle

/ 2 Apr 2026

Upselling Without Being Pushy: How Restaurants Can Increase Sales Through Better Service

Praise as a Leadership Tool: How Restaurant Operators Can Spur People on to Success

We look at why praise matters so much in restaurants, what effective praise looks like in the FOH and BOH, as well as for managers and leaders. Also covered is how to build a culture of reinforcement by "catching people doing things right" and using public and private praise at the right times.

By Jaime Oikle

/ 31 Mar 2026

Praise as a Leadership Tool: How Restaurant Operators Can Spur People on to Success

The Monkey and the Peas: A Restaurant Operations Lesson in Focus and Discipline

Many restaurants don't fail because of one catastrophic mistake. They struggle because they lose focus chasing small problems while dropping the bigger opportunity.

By Jaime Oikle

/ 16 Mar 2026

The Monkey and the Peas: A Restaurant Operations Lesson in Focus and Discipline

People & Staffing