Restaurant Customer Service

The First 10 Seconds: How Better Greetings Improve Restaurant Service

The greeting is one of the smallest moments in a restaurant experience, but it carries outsized importance. Guests make fast judgments. Here's tips on getting it right. (Read time @ 4 mins)

By Jaime Oikle

/ 4 Jun 2026

The First 10 Seconds: How Better Greetings Improve Restaurant Service

9 Restaurant Lessons from London and Paris: What U.S. Operators Can Learn from Dining Abroad

A recent visit to London and Paris offered a useful reminder for U.S.-based restaurant operators: some of the best lessons are hiding in plain sight. We look at nine possible areas of improvement. (Read time @ 8 mins)

By Jaime Oikle

/ 2 Jun 2026

9 Restaurant Lessons from London and Paris: What U.S. Operators Can Learn from Dining Abroad

12 Example Scripts for Waitstaff to Increase Sales, Engagement, and Return Visits

The words your team uses can directly influence average check, guest satisfaction, loyalty signups, catering leads, return visits and more. Good scripts give the team confidence so don't leave these opportunities to chance. Here are 12 examples you can use right away. (Read time @ 8 mins)

By Jaime Oikle

/ 7 May 2026

12 Example Scripts for Waitstaff to Increase Sales, Engagement, and Return Visits

10 Service Tips for Your Restaurant This Weekend

Weekend shifts can make or break restaurants. That is why weekends deserve a plan. We cover ten service tips you can implement quickly and use this weekend. Included at the end is a simple weekend service plan. (Read time @ 6 mins)

By Jaime Oikle

/ 30 Apr 2026

10 Service Tips for Your Restaurant This Weekend

A Key to Winning Repeat Restaurant Customers

Darren & Jaime discuss actionable strategies for restaurateurs who want to move beyond mediocrity and consistently deliver exceptional value.

By Jaime Oikle and Darren Denington

/ 9 Apr 2026

A Key to Winning Repeat Restaurant Customers

Upselling Without Being Pushy: How Restaurants Can Increase Sales Through Better Service

We cover a lot here including: Why upselling matters more than many operators realize; Ten practical upsell ideas that can increase sales; How to train staff to upsell better (plus techniques and tools to use); How to recruit and hire better front of house staff, and more. (Read time @ 8 mins)

By Jaime Oikle

/ 2 Apr 2026

Upselling Without Being Pushy: How Restaurants Can Increase Sales Through Better Service

The ROI of Bold Thinking in Restaurants

Bold thinking in restaurants isn't reckless spending. It's strategic courage. It's choosing innovation over stagnation. It's investing in growth instead of protecting mediocrity.

By Jaime Oikle

/ 13 Mar 2026

Talk in Terms of the Other Person's Interests: The Hidden Profit Driver in Restaurants

Dale Carnegie famously said, "Talk in terms of the other person's interests." It's simple advice. But in the restaurant industry, it can be transformational.

By Jaime Oikle

/ 11 Mar 2026

Talk in Terms of the Other Person's Interests: The Hidden Profit Driver in Restaurants

The Power of Being Occasionally Disappointed in the Restaurant Business

"If we are not disappointed from time to time, we are not attempting anything new or bold or significant." - Brendon Burchard After more than 20 years working

By Jaime Oikle

/ 23 Feb 2026

The Power of Being Occasionally Disappointed in the Restaurant Business

Thank You x 100

Ready to spend $78 in marketing next week? Well, get ready, this is your homework for the weekend... What, homework on the busy weekend! Yes – I want you to send

By Jaime Oikle

/ 12 Feb 2026

Mental Health Tools for You & Your Restaurant Team

Build a Culture Where Wellbeing Isn’t an Afterthought, it’s a Standard Running a restaurant is tough business. Long hours, high stress, thin margins, and nonstop pressure to perform

By Jaime Oikle

/ 11 Dec 2025

Mental Health Tools for You & Your Restaurant Team

Webinar: 2026 Restaurant Growth Playbook

LIVE EVENT was 12/3/25 (RR members have unlimited access to the replay) Get ready to kick off 2026 with a clear, profitable game plan for your restaurant. In

By Jaime Oikle and Roger Beaudoin

/ 10 Dec 2025

Webinar: 2026 Restaurant Growth Playbook