Recent Articles in Customer Service

Member Content A Holiday Wish for You: Every Customer Receives Amazing Customer Service
Dec 28, 2013
Shep shares his holiday wish for you and your restaurant.
Member Content Exploit the Unique Talents of Your Employees
Dec 1, 2013
Great story about the power inside your people.
Member Content Why Can't We Set Tables Properly?
Nov 22, 2013
Member Content Customer Service Rules vs. Guidelines
Nov 11, 2013
Are "company policies" driving your customers crazy?
Member Content Kids Dining
Nov 11, 2013
Talk to waiters and some operators about serving children and watch their eyes-roll with disdain. Not Paul, he pleasures in the opportunity -- and he shares a variety of tips with you to manage families with success.
Member Content Kids' Birthday Parties: When Do They Become Not Worth the Effort?
Oct 16, 2013
Is it ever a bad idea to forbid birthday parties for kids at your restaurant? Follow this guide to setting the right policy.
Member Content Q&A: Small Touches to Improve Service
Oct 10, 2013
Wide variety of thoughts & comments on improving service.
Member Content Customer Service Lesson: Helping vs. Selling
Sep 30, 2013
Nice quick story on the power of helping.
Member Content The Link Between Social Media & Customer Service
Aug 29, 2013
Helpful infographic on the power of social media to impact service and marketing.
Member Content SERVICE TIP: Ask the Extra Question(s)
Aug 15, 2013
Avoid problems. Avoid confusion. Most important, avoid letting down a customer.
Member Content Up-Selling vs. Overselling: 5 Tips for Getting it Right
Jul 26, 2013
All restaurateurs want their wait staff to increase sales by higher guest check averages where the average check/per guest ends up higher if you use these suggestive selling techniques. The benefits to the operation are higher sales with the same number of covers and an increased bottom-line. The benefits to the servers are an often dramatic increase in tips, hence improved wait staff morale. Maren shares how to do it successfully without overselling.
Member Content Thank You x 100
Jul 13, 2013
Try the power of thank you notes to your customers to boost your marketing.
Member Content Tip for Creating Customer Connections
Jul 11, 2013
A strong strategy to connect with your customers.
Member Content Restaurant Service that Increases Sales - Audio Seminar
Jun 29, 2013
Specifically developed for independents and small restaurant groups, this session will help you obtain a clear understanding of what your guests are looking for in today's restaurant service and how to implement service techniques that will build sales for years to come.
Member Content The 5-Hour Restaurant Work Week (Audio Seminar)
Jun 27, 2013

The 5-Hour Restaurant Work WeekShocking right -- 5 hours in a restaurant??? Join me as I drill Edmund on just how he has built this formula into his successful restaurant operation.
Member Content Caring Is Key to Customer Loyalty
Jun 26, 2013
Did you ever wonder why a customer just stops doing business with you? Shep has some thoughts and stories for you...
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