RR dives deep with Roger Beaudoin from Restaurant Rockstars on the secrets of his wildly successful restaurant & bar.
Here are five ways that are guaranteed to make your customers question if they made a good decision to do business with you.
Nancy shares seven tips to help up your game to provide customer service that will generate holiday sales and repeat customers in the new year.
Effective staff training is critically important to the guest experience, sales, morale and 5-Star reviews Available ON DEMAND for RR Members.
What is your restaurant's hiring approach? We talk about how to get the best staff possible.
Whether it's daily at pre-shift or your big monthly meeting, it's a big deal to get meetings right. Darren shares some tips.
If you're feeling pressure to get sales & profits up, here's three key tips for your restaurant.
As Executive Vice President of Global Restaurants at Hakkasan Group Gert Kopera has led food and beverage operations for hospitality brands all around the world.
I get a little peeved about the service I've been receiving. Can it get better?
There are many things you can say instead of, "We can't do that." Here's a quick story...
What does Mike consider the most important restaurant position? You might be surprised.
The unbelievable stories and depth of detail will keep you captivated on this restaurateur's journey.
How to use specials to both be creative and boost profits.
Shep shares a list of a twenty "loyalty killers" that you must avoid at your restaurant.
Whenever something goes wrong, this is the opportunity for your best customer service strategies to kick in. Shep's compiled a list to help you learn from these experiences and help prevent them from happening in the future.
It's essential that good food and great customer service drives repeat business.