Recent Articles

Member Content The Only Customer Service Trend that Matters
Jan 29, 2015
The trend of your customers doing business with you is the only trend that really matters.
Member Content Space Analysis and Design for Your Restaurant
Jan 28, 2015

Scott runs through the vital process of conducting a space analysis to determine maximum efficiency.
Member Content Will The "Big Game" Be Super For Your Catering Business?
Jan 27, 2015
It doesn't matter if you're betting on the Seahawks or the Patriots, you'll win either way with the right Super Bowl catering strategy.
Member Content Blogging for Restaurants
Jan 25, 2015

Blogs used to be looked at as the virtual way for people to keep journals, but today is it looked at as a primary function of small business social media marketing. Blogs are great way for a restaurant to showcase its personality, culture, and everything that it has to offer to its customers.
Member Content Afraid To Admit That You Don't Understand Social Media?
Jan 25, 2015
View those sites as a cocktail party where the rules of networking etiquette apply.
Member Content Small Employee Gifts Yield Big Engagement Dividends
Jan 21, 2015
What little things do you or your company do to show appreciation, engage and fulfill employees?
Member Content Save Money by Calculating the True Cost of Transactions
Jan 19, 2015

Would you rather save $100 or make $500?  Rob talks about how you can save money by calculating the true cost of a transaction.
Member Content Creating Social Media Guidelines for Your Restaurant
Jan 14, 2015

Having social media guidelines for your restaurant is important in today's hyper-connected world. The truth is that inappropriate or unauthorized posts or comments online can get the restaurant in big trouble.  Here are some steps to take to create effective social media guidelines for your restaurant.
Member Content Robert Irvine's 2015 Predictions for Restaurant/Bar Technology
Jan 14, 2015

Chef Irvine has put together a few predictions for the restaurant and bar industry for the year ahead.
Member Content Restaurant Search App Zomato Acquires Urbanspoon to Fuel Expansion
Jan 13, 2015
The strategic deal marks Zomato's entrance into North America and strengthens its position as a premiere destination for millions of people around the world who want a better way to find places to eat.
Member Content When Things Go Wrong
Jan 13, 2015

How you handle a problem or an unhappy customer is the key to either righting the ship or making a bad situation worse.
Member Content Three Tips to Bust High Turnover
Jan 11, 2015
High employee turnover can hurt a restaurant. Here are three tips to combat employee churn.
Member Content There's No Lying in Customer Service!
Jan 8, 2015
A short story of a restaurant experience you do not want to copy!
Member Content Top 10 Social Media Must Haves for Restaurants
Jan 6, 2015

Numerous businesses today are using social media tools as a form of advertisement because they know the reach it has. Restaurants can use social media to drive traffic to their restaurant website, announce new events, post recipes, hold contests, promote discounts and daily specials, and even give tours of the kitchen and facilities.
Member Content Mobile Marketing Best Practices for Restaurants
Jan 6, 2015

It's not a secret - mobile usage is currently growing exponentially, especially given the rapid sale of mobile smart phones.  Along with this has come new marketing and advertising mechanisms for mobile engagement, including mobile coupons, short code marketing and QR codes.
Member Content Myths Restaurant Tenants Believe About Their Lease Renewals
Jan 6, 2015

There is a tried and true process for renegotiating lease renewal terms to your favor. Here are just a few of the myths relating to successful lease-renewal negotiation.
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