A recent visit to London and Paris offered a useful reminder for U.S.-based restaurant operators: some of the best lessons are hiding in plain sight. We look at nine possible areas of improvement. (Read time @ 8 mins)
What motivates workers to success? We talk about the key driving factors and 6 ways restaurant management teams can best use these tools to motivate their teams. Examples, scripts and more. (Read time @ 6.5 mins)
Restaurants live and die on frequency. This is why restaurants should not view the guest visit as a single transaction. It should be part of a cycle: Attract / Serve / Capture / Invite back/ Reward / Repeat. Here's how to get it right at your restaurant. (Read time @ 9 mins)
Better words, better shifts - 75+ examples of motivational things to say to your staff. Use these simple phrases today to build a stronger team at your restaurant. (Read time @ 9 mins)
One of the biggest missed opportunities in restaurant marketing is not actively marketing to the lists of people who already know you.
A reactivation campaign is a focused effort to
The words your team uses can directly influence average check, guest satisfaction, loyalty signups, catering leads, return visits and more. Good scripts give the team confidence so don't leave these opportunities to chance. Here are 12 examples you can use right away. (Read time @ 8 mins)
If you need fast, practical moves that can be implemented right away that are easy to launch, low cost, tied to immediate traffic and aimed at people most likely to buy now then here are some of the best moves to make for your restaurant's sales. (Read time @ 7.5 mins)
A system is simply a repeatable way of getting an important job done. For independent restaurant operators systems are practical tools for running a better business. Here are ten of the most important systems restaurants should have up and running in their business. (Read time @ 7 mins)
Weekend shifts can make or break restaurants. That is why weekends deserve a plan. We cover ten service tips you can implement quickly and use this weekend. Included at the end is a simple weekend service plan. (Read time @ 6 mins)
A lot here: How sponsorships build more than awareness and can impact the bottom line. 5 ways restaurants can use community sponsorships. 5 creative tie-ins that make sponsorships work harder. Along with smart examples, budgeting guidelines and common mistakes to avoid. (Read time @ 7.5 mins)
We give you nine strong metrics worth considering and talk about what a 10 percent improvement can really mean. We finish with how to choose the right three metrics to start with, how to actually improve them as well as budget friendly ideas. (Read time @ 8 mins)
Jaime interviews Roger Beaudoin, a veteran hospitality entrepreneur and host of the podcast Restaurant Rockstars. The conversation explores Roger's journey from aspiring pilot to restaurant leader, focusing on