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Download Library
Note: All files in the Download Library are Member Only Resources.
A non-member clicking on a download will bring you to the home page
PDF Reports / Books / Handouts
 The Five Hour Restaurant Work Week - Chapters 9 & 10 - This is a great book! In this download author and longtime independent restaurant owner, Edmund Woo, shares two of the best chapters - Chapter 9 on Training and Chapter 10 on Marketing. It's an absolute must read for all operators. Also, find more at Running5HourRestaurants.com. (PDF)
- How To Get Employees To Do What You Want - Workbook Guide to Accompany Seminar - from RR's $39 live seminar. (PDF)
- Kick Groupon to the Curb: The 4 Truths of Online Marketing for Restaurants - Seminar Slides (PDF)
- Facebook Marketing for Restaurants -- Seminar Slides -- from RR's $39 live seminar. (PDF)
- 7 Tips for a Better Restaurant Website -- Seminar Slides (PDF)
- Restaurant Menu Design & Engineering: Seminar Handout -- from RR's $39 live seminar. (PDF)
- 30+ Places Online to Promote Your Live Events - Seminar Slides & Seminar Cheat Sheet - from RR's $39 live seminar. (PDF)
- Social Media For Restaurants -- Full 20+ page Seminar Transcript and social media resources list - from RR's $39 live seminar. (PDF)
- Up-Selling Report -- 17 Sure-fire selling sentences for higher ticket averages. (PDF)
- Secret Diner Promotion -- Promotion overview and templates for running an "in-house" mystery diner program using real customers from your loyalty club or database -- A smart customer service program for any restaurant! (PDF)
 Prize Giveaway Promotion -- Text and templates for running a contest at your restaurant. This particular example uses a 32" TV giveaway around the Christmas holiday, but could be modified in many ways. (PDF)
- Make Event Promotion/PR Easy with These 27 Questions That Will Spark Ideas
- Preventing Foodborne Disease Through Proper Cooking, Cooling and Storage -- Special Report looking at common causes of food safety solutions and how to eliminate the threats. (PDF)
 Using Online Restaurant Coupons -- This special 23 page report discusses how restaurants can use online coupons to generate new customer leads, more return visits and bigger profits. (PDF)
- How to Automatically Turn New Movers into New Money for Your Restaurant -- In this 23-page e-book, restaurant marketing expert Michael Attias shares the secrets that will have you walking away with a master marketer’s mindset -- the skill you must have to thrive in your restaurant business. (PDF)
- Publicity Tips For Owner's, Chefs & Foodies -- Bonus seminar handout with 51 story ideas. Cherry-pick the ones that will work best for you, then start pitching. (PDF)
 Dining Service Quiz -- 10 Tips To Help You Quickly Improve Dining Room Service & Increase Restaurant Profits. (PDF)
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The Restaurant Marketing Report -- In this special 22 page report Nathan discusses the challenges inherent in advertising and marketing for smaller restaurants. He then shares insights from his research and delves into the "Restaurant Marketing Funnel" as an important tool for achieving marketing success through customer attraction and relationship development. (PDF)
- 2010 US Restaurant & Foodservice Review - AlixPartners -- Highlights of research report - May 2010. (PDF)
- Cashier Training Manual -- Full 40 page training manaul including: job responsibilities; greeting and seating; answering telephones; personal appearance; opening and closing duties; job description; working with different types of guests, and more. Locked for editing. Full version plus nine other staff manuals available in the store. (PDF)
- Marketing Plan & Other Marketing Elements -- Contains an overview of Marketing Plan elements. Also includes sections on pricing strategy, differentiation and competitive advantage. (PDF)
- Web Must Do's For Restaurants -- Bonus Handout & Seminar Outline. (PDF)
- Wages For Qualified Tipped Employees -- State-by-state chart showing the minimum wage requirement and maximum tip credit amounts for each jurisdiction. (DOC)
- Negotiation – Tips and Strategies -- Quick tip sheet listing common mistakes as well as information needed to negotiate and strategies for creating successful agreements. (PDF)
- Steps to Effective Problem Solving -- Outlines the seven key steps to work through in problem resolution. (Word)
- Positioning & Value Creation -- This presentation highlights the elements necessary to successful positioning and the strategies to create value for your restaurant. (PDF)
- Strategy Presentation -- This presentation talks about the strategic process, competitve advantage as well as strategic insights and principles. (PDF)
- 7 Must Do's For Controlling Labor Costs -- one page seminar summary handout. (PDF)
- Ten Commandments of Customer Service -- Highlights on the ten commandments of service from Pat Croce’s book "I Feel Great". (PDF)
- Book Review: How to Win Friends & Influence People -- Don't let the title throw you off! This book by Dale Carnegie is a classic and must read for anyone who deals with people -- i.e. restaurant professionals. (PDF)
Rehearsal Guides
- Rehearsal Guide: Role Play -- One of the best methods for helping staff gain confidence and increase performance is through role playing. This sample guide offers a number of role playing scenarios including: anticipating needs, suggestions & recommendations, and suggesting wine. (PDF)
- Rehearsal Guide: Communicating Effectively -- Contains a selection of exercises and training games to reinforce training topics. (PDF)
- Rehearsal Guide: Body Language -- Contains a selection of exercises with tips on effectively using and reading body language. (PDF)
Appraisals
Checklists
Job Descriptions
Software
Forms / Lists / Samples
- Steps of Service Checklist (Word)
- Hands-on Training Activities Checklist (Word)
- Bonus Plan Example for Managers & Staff (PDF)
- Food Sales Tracking Sheet (PDF) (XLS)
- Beverage Sales Tracking Sheet (PDF) (XLS)
- Hourly Sales & Customer Counts (PDF) (DOC)
- Half-Hourly Sales & Customer Counts (PDF) (DOC)
- Credit Card Fee Evaluation Spreadsheet (XLS)
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