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Customer Service

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Articles

  The Five Levels of Service
Jan 27, 2012
Shep identifies five ratings for service. Where does your restaurant fit? And how can you get to the next level?
  Up-Selling vs. Overselling: 5 Tips for Getting it Right
Jan 23, 2012
All restaurateurs want their wait staff to increase sales by higher guest check averages where the average check/per guest ends up higher if you use these suggestive selling techniques. The benefits to the operation are higher sales with the same number of covers and an increased bottom-line. The benefits to the servers are an often dramatic increase in tips, hence improved wait staff morale. Maren shares how to do it successfully without overselling.
  Top 10 Customer Service Strategies to Kick Off 2012
Jan 9, 2012
Here's to 2012 being your best customer service year ever!
  Five Ways to Effectively Coach the Pre-Shift Meeting
Jan 7, 2012
You know you should be doing them daily and you think about implementing them every week. No more excuses as Jeff explores how to run a successful pre-shift meeting.
  20 Steps to Lowering Your Food or Liquor Costs
Jan 5, 2012
Brandon reveals consulting industry secrets in this in-depth operational piece.
  A Bevy of Beverage Service Tips...
Jan 4, 2012
You'd be wise to heed these tips from professional server Paul Paz.
  Six Restaurant Marketing Trends For 2012
Jan 3, 2012
What's in store for restaurant marketing in 2012? Carin shares six key restaurant marketing trends aimed at gaining market share, better understanding customers and turning a profit in 2012.
  Creative Problem Solving Can Lead to Amazing Customer Service
Dec 21, 2011
The story you're about to read is a five-star, scale of one to ten – give them an eleven – amazing customer service story.
  5 Critical Errors Your Staff Are Making That Drive Your Guests to the Competition
Dec 12, 2011
Unfortunately, there are hundreds of ways you can negatively impact your guests. That's the bad news. The good news: Darren boils it down to the five big ones you must seek to avoid.
  How to Deal with an Unhappy Customer
Dec 10, 2011
Sooner or later a customer is going to complain about your food. How will you react? Miriam shares some tips.
  Smile, It Enhances Your Face Value
Nov 29, 2011
John shares the power on the simple, yet effective, smile...
  TALES FROM THE TRENCHES - A holiday tribute to food-and-beverage workers
Nov 21, 2011
A great reminder and feature piece on all the hard-work that goes on in the restaurant industry to make holiday meals special for families all over the country and world.
  Is Banning Children from Your Restaurant a Good Idea?
Nov 17, 2011
The customer is the most important thing, right? When you first get your job at a restaurant, this is told to you as if it were simple. Veteran restaurant employees, however, know this is not the case. What happens when we bring children into the equation?
  Ten Ideas to Help You Obtain Customer Loyalty
Nov 1, 2011
Shep talks wallet share, market share and customer loyalty. A quick must read...
  Because I Said So (plus six tips for Remarkable Service)
Sep 27, 2011
The often heard parental response "because I said so" nabs Jeff. He gives you 6 ways to make sure it doesn't snag you too.
  Undercover Boss
Sep 23, 2011
Michael shares his takeaways from a recent rerun of the cable show "Undercover Boss".
  Generation Y Pitfalls
Sep 15, 2011
Jeff hits on three service pitfalls that often occur with gen-y staff. Chances are these potential snafus are happening in your restaurant. Jeff offers quick coaching advice for dealing with each.
  What Not to Do - Twenty Ways to Kill Customer Loyalty
Aug 19, 2011
Shep shares a list of a twenty "loyalty killers" that you must avoid to maintain your customer's confidence and their loyalty.
  Ten Questions to Ask When Something Fails
Aug 3, 2011
Whenever something goes wrong, this is the opportunity for your best customer service strategies to kick in. Shep's compiled a list to help you learn from these experiences and help prevent them from happening in the future.
  7 Winning Service Strategies
Aug 1, 2011
Ronald shares a detailed service strategies checklist to crank up your restaurant service performance.
  Customer Service Debrief Helps Us Learn from Mistakes and Successes
Jul 25, 2011
There is a lot that we can learn from both success and failure. Are you debriefing to find the core reasons? See why Shep says you should be.
  Competing on Service: Eleven Ways to Beat the Competition by "Hugging" Your Customers
Jul 18, 2011
Today's small business owners must understand that their business is not about 'me'; it's about 'them': your employees and customers. Making cuts to employee perks or customer service perks is not a long-term plan for survival. You might not always be able to slash your prices lower than those of your competitors, but you can make the experience of doing business with you superior to all others. Never be afraid to take your customer service up a notch!
  Get it Right from the Start - How to Best Train New Servers
Jul 7, 2011
After you think you have found the right person for the job comes the real test -- training. Amanada shares six steps to ensure the success of your restaurant through the proper training of new servers.
  Summer Service - 7 Tips to Keep Organized and Increase Sales
Jun 21, 2011
Summer dining on the deck has arrived! Consolidating steps and beverage sales techniques are key strategies for increasing revenues for both the operators and sales staff. Here are some ideas to streamline delivery, enhance your service quality and increase sales/tips.
  Five All-of-the-Time-Must-Do Customer Service Strategies
Jun 16, 2011
Shep shares five great customer service tips that will give any restaurant an advantage over the competition.
 
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