Yes, there is some doom and gloom out there -- but John (as usual) paints an optimistic landscape and leads the cheer for hospitality.

Bickell's Blog; Service Tip: Expectations & Remarkable Service

Jeff shares his top 12 expectations of service staff, plus bonus tips on "remarkable" service.

One of the Many?; New @ RunningRestaurants.com: Bickell's Blog; Cashing In On College Kids; Hot Seat Coaching Session; Familiarity + Functionality: A Winning Restaurant Combo; Elearning; Healthy Marriage; Online Reservation Programs

Three expert restaurant coaches take restaurateur Brian Hobbs on a wild "Roller Coaster" ride interviewing him on the telephone uncovering scores of major profit opportunities that he was completely overlooking!

Here's an idea waiting to hit your profit statement.  Michael hits all the right points in laying out a marketing program for the college crowd.

Ben challenges the approach of training in restaurants.  It's just not working he says.  So, what to do?

Hirsch and Kerrigan have crafted a winning formula that capitalizes on customer loyalty and innovation to deliver successful results.

Video overview of restaurant profits event in Las Vegas in September 2008.

Betsy is writing an article about restaurant reservation booking systems. She is looking for restaurant operators to comment about their experiences. Respond to take advantage of the opportunity to be included in the article.

Can I see your beer list?; New @ RunningRestaurants.com: The Las Vegas Restaurant Decision; Ready to Order?; Matchmaking; Dehydrators

How many words does it take to wait on a guest at a full-service restaurant? Jeff has the answer, though he hopes your answer is very, very different.

New @ RunningRestaurants.com: Wow the Employee - Wow the Customer!; Food or Service?; Buy or Sell; Reviving Pork's Past; Riesling Renaissance

Shep tells the tale of Zappos.com, a legend in delivering both internal and external customer satisfaction.

Michael weighs this age old question.  Does his server Barb tip the scale?

Jeff shares the power of perhaps the most powerful sales mantra out there.

New @ RunningRestaurants.com: 17 Hot Leadership Best Practices, A Common Sense Approach To Your Brand Message, Interview: Clark Frasier & Mark Gaier, The Friars Take Philly, Extraordinary Ice Creams; Bickell's Blog & Reader Feedback: Yelp & Vigilante Justice; Seeking Help: Bottled Water Article

It's not always easy constructing a brand message, but John wants to help get you there with ease by understanding the basic elements and how to position yourself effectively to your customers.

Jeffrey rattles a list of key leadership practices -- a list that every restaurateur needs to review.

Brian runs through some questions about how to initiate and nurture lasting relationships with  professional recruiters.

David shares six keys to writing a great management bonus program.

Bob Waggoner of the Charleston Grill in South Carolina is just one of many chefs boosting business with dining room charm.