A little earlier this month I checked in with my friend & colleague Roger Beaudoin of Stones Cafe, Market & Bakery in Maine. While not as hard hit by COVID-19
The challenge of operating safely these days is daunting. Now add on multiple rotating venues...
In this episode I'm joined by my co-host Roger Beaudoin of RestaurantRockstars.com
Getting timely customer feedback is so crucial. It can also be critical to customer recovery.
Especially if it heads off a negative social review -- that's a big
The number one thing every restaurant needs to work on right now is the profitability of their menu.
Whether you're just opening back up or looking for the
Don't miss this in-depth far reaching episode!!!
I start off sharing parallels of Spencer Johnson's best-selling book "Who Moved My Cheese," with where we
I visit restaurants across the USA and around the globe, 9 times out of 10, the servers I get are making serious mistakes...mistakes that cost restaurants money and customers!
Yes, you are pissing your customers off!
Left and right...all day long...
Don't think you're immune - these things happen everywhere!
Get them under control
