Articles

  New Feature -- Pay-Per-View Seminar Sessions!
Sep 3, 2008

Full length audio seminar sessions can now be listened to a pay-per-session basis. Click for more details.

  Is This The Summer Of Our Hospitality Discontent? (in: Marketing)
Aug 18, 2008

Yes, there is some doom and gloom out there -- but John (as usual) paints an optimistic landscape and leads the cheer for hospitality.

  Expectations & Remarkable Service (in: Customer Service)
Aug 12, 2008

Jeff shares his top 12 expectations of service staff, plus bonus tips on "remarkable" service.

  Bad News Travels 2000 Miles Before Good News Gets Out of Bed... (in: Blog)
Aug 12, 2008

  Restaurant Roller Coaster Hot Seat Coaching Session (in: Operations)
Jul 26, 2008

Three expert restaurant coaches take restaurateur Brian Hobbs on a wild "Roller Coaster" ride interviewing him on the telephone uncovering scores of major profit opportunities that he was completely overlooking!

  Cashing In On College Kids (in: Marketing)
Jul 26, 2008

Here's an idea waiting to hit your profit statement.  Michael hits all the right points in laying out a marketing program for the college crowd.

  Do you have Elearning yet? (in: Customer Service)
Jul 26, 2008

Ben challenges the approach of training in restaurants.  It's just not working he says.  So, what to do?

  Familiarity + Functionality: A Winning Restaurant Combo at the Damariscotta River Grill (in: Interviews & Profiles)
Jul 26, 2008

Hirsch and Kerrigan have crafted a winning formula that capitalizes on customer loyalty and innovation to deliver successful results.

  Ready to Order? (in: Customer Service)
Jul 22, 2008

How many words does it take to wait on a guest at a full-service restaurant? Jeff has the answer, though he hopes your answer is very, very different.

  Wow the Employee - Wow the Customer! (in: Customer Service)
Jul 14, 2008

Shep tells the tale of Zappos.com, a legend in delivering both internal and external customer satisfaction.

  Food or Service? (in: Customer Service)
Jul 14, 2008

Michael weighs this age old question.  Does his server Barb tip the scale?

  Buy or Sell (in: Customer Service)
Jul 14, 2008

Jeff shares the power of perhaps the most powerful sales mantra out there.

  A Common Sense Approach To Your Brand Message (in: Marketing)
Jul 8, 2008

It's not always easy constructing a brand message, but John wants to help get you there with ease by understanding the basic elements and how to position yourself effectively to your customers.

  17 Hot Leadership Best Practices (in: People & Staffing)
Jul 8, 2008

Jeffrey rattles a list of key leadership practices -- a list that every restaurateur needs to review.

  Reaching Out to Recruiters (in: People & Staffing)
Jul 2, 2008

Brian runs through some questions about how to initiate and nurture lasting relationships with  professional recruiters.

  Yelping Out Loud (in: Blog)
Jul 2, 2008

  Don't Give 'Em a Management Entitlement Program (in: People & Staffing)
Jun 20, 2008

David shares six keys to writing a great management bonus program.

  Working the Room (Santé) (in: Operations)
Jun 18, 2008

Bob Waggoner of the Charleston Grill in South Carolina is just one of many chefs boosting business with dining room charm.