Dale Carnegie famously said, "Talk in terms of the other person's interests."
It's simple advice. But in the restaurant industry, it can be transformational.
I've seen firsthand that the restaurants with the strongest cultures, highest guest loyalty, and most stable teams all have one thing in common:
They lead, serve, and communicate from the other person's perspective.
This principle applies at three critical levels in your restaurant:
- Guest service
- Team leadership
- Staff management and accountability
When you shift from "what we need" to "what they value," everything changes.