In this session, Jaime Oikle of RunningRestaurants.com is joined by Roger Beaudoin of RestaurantRockstars.com - the duo deliver a content-packed session that every operator can walk away from with a notepad full of actionable ideas for their restaurant.
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Here's what was covered...
- What guests are really looking for in your restaurant
- The three most important attributes of any successful restaurant
- The importance of daily training in both product and restaurant knowledge
- How your staff can sabotage your business, losing your restaurant loyal guests
- Recognizing and capturing sales opportunities at each stage of the meal
- How to find the "hidden" sales opportunities that "order takers" are missing
- Doubling the odds of making the sale
- "Theatre of the Mind" or what the guest hears, they believe and want to have
- Why "YES/NO" questions lead to "No thanks, bring the check"!
- The importance of "Hooks" that set your restaurant apart from the competition
- How to "Assume the Sale" at every table
- Knowing when NOT to Sell!
- Contests, Team Building and Incentives that really Work
- and more...