Specifically developed for independents and small restaurant groups, this session will help you obtain a clear understanding of what your guests are looking for in today's restaurant service and how to implement service techniques that will build sales for years to come.
In this almost 90-minute tele-seminar, you will learn:
- Three surefire ways of making your restaurant experience special
- Five mistakes your staff are making that drive your guests to the competition
- How to construct a model of the guest for your restaurant
- The three keys and philosophy of Great Service
- The elements creating the tripod of the Guest Experience
- Key strategies for retaining customers and turning them into big fans
- What's the real deal with the word "Value"
- Four ways to make the "Pricing Wars" work to your restaurant's advantage
- Where to make cuts in your restaurant in tough times, and where not to
- How to answer the staff's question, "What's in it for me?"
- Attendee Q&A and much, much more...