1. Starting Off Poorly
It is incredibly hard to turn around a guest after beginning very poorly. It only takes seven minutes for a guest to get settled and make a judgment on how the entire experience is going to go. The first two employees that they come across have a huge impact on their impression. The problem is that once they have a poor impression they start to look for other things to go wrong and you have to work three times harder to have them leave with a good impression.