Join Jaime Oikle from RunningRestaurants.com as he speaks with Zack Oates, the Founder and CEO of Ovation. Zack's energy, enthusiasm, and passion are off the charts in this episode. So, what's the answer to the question posed, "What is the surprise way to drive sales and profits for restaurants?" It all starts with FEEDBACK says Zack.
Listen in as we dig deep into:
- Why making it easy for customers to give feedback is so important
- How to turn 5-star feedback into more positive reviews and engagement
- How to turn negative feedback around quickly and easily
- How using customer feedback to find areas of retraining can make a big impact
- Why having a system to manage bad experiences can be critical
- Why getting off-premise (actually all) orders accurate and correct is a big deal
- How to think about your customers to make your restaurant more profitable and successful
- The three levels of customer loyalty: convenience, consistency, and connection.
- and more...