Great episode with Dave Dittenber, CEO of BYOD, on how their AI tech is helping restaurants operate more profitably. In addition to running a tech company, Dave is an operator of several concepts in Michigan so he's dealing with all the same issues and challenges that you face at your restaurant.
We got into:
- How Dave grew up in and fell in love with the restaurant business
- How COVID has impacted their various operations
- Ways they pivoted and adapted to successfully navigate the crisis
- The foundation and starting point for BYOD
- How long-time operators look at increasing efficiencies to boost profits
- Why having too many different types of technologies is bad for your restaurant
- How getting the tech to talk to each other is a big win
- How emerging technologies like machine learning and AI are helping to make real-time decisions
- How their Alexa like MABEL assistant is helping restaurants with their operations