In this episode of the podcast, Jaime Oikle of RunningRestaurants.com speaks with Ho Chan Jang (CJ), the Co-Founder and Exec Chef of Balance Grille.
In this fast-paced episode, the two bounce around to a number of key restaurant operations topics, including:
- The backstory and journey of Balance Grille
- Challenging the stigma surrounding Asian food and offering affordable options
- Financial challenges and the importance of hard work and belief in one's concept
- The role of technology in the restaurant industry, especially in the wake of COVID-19
- Systematization of operations and considerations for franchising
- Ideal locations and types of franchise partners for Balance Grille
- Marketing strategies, particularly through social media
- Advice for new restaurant operators, including being hands-on and attentive to customer feedback