Getting timely customer feedback is so crucial. It can also be critical to customer recovery.
Especially if it heads off a negative social review -- that's a big time save...
In this episode I'm joined by my co-host Roger Beaudoin of RestaurantRockstars.com and our guest Matt Selbie, President & founder of Opiniator, which offers immediate customer feedback by mobile phone.
Join us as we talk through a lot of key customer service elements – there are a lot of service nuggets in this episode – don't miss it...