Join in as Jaime talks in-depth with customer service consultant, speaker and trainer Micah Solomon about his new book, The Heart of Hospitality.
It's always fun to interview an author and get behind the scences on their book.
That was certainly the case with Micah as we dug into various parts of his terrific new book, The Heart of Hospitality.
From techniques to stories from key hospitality experts around the world, Micah shares tons of great tips about improving restaurant customer service.