In this episode of the podcast, Jaime Oikle of RunningRestaurants.com interviews Tom Rutledge, Managing Partner at RDMS Group. Tom is a former chef turned restaurant consultant. They discuss the challenges of restaurant management, including balancing costs, utilizing data, and adapting to the digital world. Rutledge emphasizes the importance of prime cost management, effective use of data, and creative menu planning. He also highlights the need for excellent customer service and effective management in driving revenue. The impact of the delivery economy on the restaurant industry is also discussed.
Other highlights included:
- The need for a comprehensive approach to restaurant management that combines accounting and operations
- The challenge of restaurants not making as much money as they should, despite being busy
- The importance of prime cost and finding the right balance between different cost factors
- The affordability and importance of data collection for restaurants
- The challenge of rising costs in the restaurant industry and the need for creativity in the value proposition and menu items
- The impact of labor costs and the use of technology to reduce staffing needs
- The importance of providing excellent customer service and effective management in controlling costs and driving revenue
- The impact of the delivery economy on the restaurant industry and the need to adapt to the changing landscape.