In this session, Jaime Oikle of RunningRestaurants.com is joined by Roger Beaudoin of RestaurantRockstars.com - the duo deliver a content-packed session that every operator can walk away from with a notepad full of actionable ideas for their restaurant.
*********
Here's what was covered...
- The difference between true Leadership and Management
- Why Empowerment versus Delegation nurtures and develops future talent
- Forget the mission statement and create a strong "culture"
- Teamwork & Respect are the foundation of your company culture
- Asking your team "What’s Broken"?
- The benefit and results of the team reviewing their owners and leaders
- Mentoring & job shadowing template
- A simple new approach to praise and critique
- The importance of accountability across any restaurant and how to achieve it
- Creating job descriptions that work
- Disciplinary procedure, level of infractions and consequences
- Team Incentives that grow your business
- Training staff to fix what’s broken before a guest sees it / Battle Stations
- Training the team to treat your business as if they owned it and had to pay for it
- Recognition & Rewards that build team spirit, morale and lower turnover
- An effective Performance Review template
- Weekly "Leadership Meeting" strategy
- and more...