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Contributors to Running Restaurants

John Hendrie John Hendrie, is CEO of Hospitality Performance, Inc., a full-service hospitality consulting company. With a strong background in Hospitality, Human Resources, Organizational Effectiveness, and Communications, John has devoted his career to establishing Standards of Excellence across varied businesses.

Articles by John Hendrie

Articles

  How to Grease The Skids for Restaurant Results
Nov 4, 2010
The taste of the upswing has been tantalizing, but the path is still strewn with obstacles and challenges, as we pursue that ascension into economic recovery. John shares some insights and wisdom to move your restaurant in the right direction.
  Comment Cards - Why They Are Not Much Better Than Nothing!
Sep 27, 2010
Capturing honest and true customer feedback is so vitally important, especially today. If you're not satisfying your customers, they are walking -- and not coming back in. Don't you need to know that? John certainly thinks so.
  The Way Forward After A Tumultuous Decade
Jan 13, 2010
After being "whacked" the last two years, John believes that the new 2010 value proposition for restaurants is very simple...
  The Only Differentiator Left For Restaurants
Jul 30, 2009
There's really only one place to hang your hat says John. Do it right with passion and enthusiasm and watch the results.
  The Time is Now to Grasp Market Share - Yours for the Taking
May 12, 2009
John sees a little bit a light at the end of the tunnel. Are you ready to take advantage of it?
  What You Did Not Do During Good Times Is Biting You Now! (The Lessons Learned)
Feb 26, 2009
John takes a look at what we must do this year to fortify our business for years to come.
  Who In Your Organization Drives The Guest/Customer Experience?
Jan 5, 2009
The customer is king. Period. So who's making sure your restaurant acts this way? John has some ideas.
  How to Elevate the Dining Experience
Oct 7, 2008
A restaurant is not a Broadway Review, but you do have the live stage and capacity to inspire. John has some how-to tips.
  Dare To Be Better
Sep 22, 2008
Very few reach the excellence plateau.  Can we do better?  John thinks so.
  Is This The Summer Of Our Hospitality Discontent?
Aug 18, 2008

Yes, there is some doom and gloom out there -- but John (as usual) paints an optimistic landscape and leads the cheer for hospitality.
  "Blend" Your Training Investment
Apr 28, 2008

Training for you and your staff is, of course, important.  The "Blend" recognizes the constraints of time, money and resources in today's marketplace.  In sum, John thinks this is a very exciting time for training and development -- read more on his take.