Anonymous

Let's not forget that MOST of the time "No" is a house
policy and not that the waiter doesn't want to be
accomodating to the many simple tableside requests.

Can't tell you how many times waiters are restrained
from and trained to resist routine requests from
customers.

If the customers can't get their "simple" requests
fulfilled they will show their displeasure in the
measured tip/gratuity provided to the waiter. But not
a word of disatisfaction or loss in income to the
house for the policy supported by the messenger
(waiter).

Ironically, the house still gets "rewarded" as the
customer pays the full fare for the food and beverage.

I recommend to diners that if they're not satisfied
they should dispute paying for the meal/beverage
and/or gratuity as appropriate.

Thanks for the forum!

Paul C. Paz ~ www.WaitersWorld.com

Anonymous

My husband and I own a restaurant and rules are rule. Some people can be ignorant and only be interested in bettering their wants at any cost to a small business owner. We have a number of no policies, all of which have been broken. Respect for ones rules can go a long way. I would not place an anti no sign on my window. Have you ever heard give and inch and they’ll take a mile… Allowing special requests during a busy dinner service is only asking for confusion. Not always is the answer a flat no, it can come with an explanation of why now is not a good time to ask for their every want and desire. By the way world of waiters, explaining yourself to the customer usually increases the tip and if you’re not making the rules you can be sure there is a good reason to have it in place. Sometimes the reason is to keep you in a job. I can not believe you would recommend clients not to pay their bill if they do not get what they want because I know most house policies includes the waiter gets stuck with the tab on walk outs.

I too can picture the logo and see it being used in other restaurants, with some exception written in the fine print of the policy. We do what we can for our customers when we can which includes special requests for items not on the menu. Maybe when we franchise we will implement this anti no policy with the sticker on the front doors.

Karen C.

Anonymous

I do not agree that diners should "dispute" paying for their meal or leaving a tip if they are dissatisfied. There are some people who are NEVER satisfied...we all know them - they come in bitching before they even sit down! If the server has made every effort to correct or replace the meal in question, then it is the customer's fault for not taking advantage of the help.

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