Member Login

Not a member? Click Join Now for all the benefits.



 Join Now
Forgot your password?
Site Search
Online Store For Restaurateurs - click here
Free Newsletter Signup

Newsletter Issues
Email Newsletter icon Email Address
 
 
Store / Products
Online Store

A Sense of Web Urgency

publication date: Jul 23, 2007
 | 
author/source: Jaime Oikle
Download Print Send a summary of this page to someone via email.
| Next
 
You've got to think of your website much like the telephone at your host stand. Your goal may be to answer every call within two rings. Likewise, your goal should be to answer every email inquiry that comes into your restaurant within 24 hours (or sooner). Emails, like phone calls are business leads, and customers taking the time to email are serious about contacting your restaurant. Respect this and take advantage of prompt follow-up to win business. Is someone dedicated to responding to incoming email messages? If not, go disconnect your phone as well - it's really the same thing.


Jaime Oikle is the Owner of Restaurant Report, LLC, an online resource for the independent restaurant community.



Related Articles:
Free Newsletter Signup

Newsletter Issues
Email Newsletter icon Email Address
 
 


Testimonials

I have enjoyed reading RR for years. The articles provide great content for our managers and staff. We post many of the RR articles on our "Reading Board".

Jessica Edwards, Ponti Seafood Grill, Seattle, WA

*****

All my prayers are being answered! What a fantastic site and newsletter. Thank you for doing it.

Carolynn Svoboda -- Fellow independent restaurant owner and lifetime food person.

*****

I want to tell you how much I enjoy RR...Often I print articles and distribute them at work especially at food and bev. meetings.

Thank You -- Robert Milliard - Dining Room Mgr

*****

I have enjoyed your articles and am pleased to say that I have recommended your articles to several friends. Thank you for all the information.

Chef David

*****

As a small neighborhood establishment, it is hard to find answers that are about me. Each time I read RR, I find that much of it is about subjects that effect me, the small guy. I am impressed that somehow we seem to be on the same level, and have the same concerns.

Al Schwartz, Bistro al Vino

*****

Just want to thank you for an excellent publication. I send it to everyone I know in the business. I will soon be a restaurant owner and I can't tell you how invaluable your newsletter has been. Keep up the good work.

Sincerely -- Jason Newsom, Big Daddy's Grill at River Park Marina

*****

More Testimonials...